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Emergency Information

1-888-460-4332

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-888-460-4332 (24/7).


Emergency Contact
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Welcome
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      • Heating Cost Calculator
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    • Renewable Energy Programs
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Locating Gas Lines
      • Sewer Line Safety
      • Abnormal Operating Conditions
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
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      • Carbon Monoxide
      • Proper Venting
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WarmWise Trade Ally Resources

Better serve your customers with energy efficiency

We want to help you

Stay connected to the latest info and news to help your customers.

WarmWise Low Income Usage Reduction Program (LIURP)

Through energy-efficiency measures, new technology and a better understanding of home heating, LIURP improves comfort, safety, affordability and energy efficiency at no cost to qualified customers.

Forms

pdf
Landlord Agreement
210.6 KB
pdf
Furnace Replacement Decision Tree
14.8 KB
pdf
HVAC Activity Log
63 KB
pdf
Heating and Cooling Repair and Replacement Procedures
114.1 KB
pdf
HVAC Checklist
230.3 KB
pdf
Invoice Procedures
240.2 KB
pdf
Mold Assessment and Release Form
398.3 KB
pdf
Post Inspection Form
205.8 KB
pdf
Vision User Guide
2612.3 KB
pdf
Weatherization Procedures
87.4 KB
pdf
Action Plan
112.5 KB
pdf
Wrap Up Pledge
262.2 KB
pdf
Audit Form
511.6 KB
pdf
Standard Work Specifications for Single Family Homes
17210 KB
pdf
Duquesne Light Weatherization Referral Form
49.1 KB

WarmWise Audits and Rebates

This program is available to income qualified heat customers who may not be eligible for other consumption reduction programs. It offers a free Building Performance Institute-certified home energy audit, a custom energy-efficiency plan with estimated cost savings and, when appropriate, a free programmable thermostat. We will pay a portion of the costs for customers to use recommended energy efficiency measures.

Pilot Program

Our program offers up to $1,800 toward auditor recommended measures that may be used at the homeowner’s discretion. There is a $300 cap that can be used towards a new hot water tank.

We're piloting a safety program that will allow a homeowner to use up to $300 toward the repair of a gas line or other safety issues that may be found during an audit. The auditor will suggest the best use instant rebate dollars. The customer will have one year from the date of the completed audit to redeem the rebates.

Forms

pdf
Vision User Guide
2612.3 KB
pdf
Instant Rebate Eligible Measures
43.5 KB
xlsx
KAIR Worksheet
44.3 KB
pdf
Diagnostic Testing Report
39.3 KB
pdf
Post Inspection Results
37.1 KB
pdf
Participation Release Form
18 KB
pdf
Home Energy Audit
48.7 KB
xls
Required Volume
34 KB
pdf
Thermostat Authorization and Release Form
12.3 KB
pdf
Walk Through Audit
47.6 KB
pdf
Customer Education Checklist
114.4 KB

Contact us

Deb Davis

724-416-6316

ddavis@nisource.com

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-888-460-4332 (24/7).