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Emergency Information

1-888-460-4332

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-888-460-4332 (24/7).


Emergency Contact
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RESOURCE CENTER

Get help paying your bill with our energy assistance resource center

Help when you need it most

If you are struggling financially, we want to help you through the process of finding the assistance you need. Financial support is available through a variety of programs. Don’t miss out on funds that may be available to you.

If you qualify for federal, state or local income-eligible payment assistance programs, you could receive help paying your bill. To find out which programs could apply to you, start with our eligibility calculator. Please note, income may not be the only requirement to receive funds through these programs.

Eligibility calculator

Still not sure if you're eligible for energy assistance?

Check out our energy assistance fact sheet below for more information on assistance programs, eligibility requirements, payment plans and more!

Energy assistance fact sheet

Haga clic aquí para ver la hoja de datos de asistencia energética en español.

Low Income Home Energy Assistance Program (LIHEAP)

2024-2025 Annual Household Income Guidelines - 150% Federal Poverty Level

Household SizeMaximum Gross MonthlyMaximum Income
1$1,883 $22,590
2$2,555$30,660
3$3,228$38,730
4$3,900$46,800
5$4,573$ 54,870
6$5,245$62,940
7$5,918$71,010
8$6,590$79,080

Energy Assistance Video 1:16

View Transcript

(Female voiceover and soft background music begin)

The comfort and safety of our customers is our number one priority. And in these difficult times, many are finding themselves in strenuous financial situations. 

Fortunately, we’re here for you! With support and resources available to help you manage your energy bills, we help take the guess work out of finding and applying for energy assistance. To find the option that’s right for you, visit our website, click bills and payments – financial support. Each program will have all the details regarding eligibility, how to apply, and what information you’ll need. Some may require documentation such as a recent utility bill, social security number, or proof of residency or income. 

When it comes time to pay your bill, flexible payment plans are also available. To view the complete list of payment plans, as well as how to enroll, visit our website and click bills and payments – financial support. We encourage you to take action as soon as you realize you may have trouble paying your bill. Many programs have time restrictions and limited funds available.  

Remember, we’re here for you and can help you work through the options that are right for you! For more information, visit us online. 
(Blue and Orange Columbia Gas logo appears with the website link columbiagaspa.com/you.)

(Screen fades black)

Still not sure where to start?

For more information on any of our programs or services, call us at 1-888-460-4332.

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Not eligible for energy assistance?

Even if you aren’t eligible for these energy assistance programs, you may be eligible for one of our flexible payment plans. Click here to learn more about payment plans.

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-888-460-4332 (24/7).