Start, Stop or Move Service - Columbia Gas of Pennsylvania

Managing your Columbia Gas service just got a whole lot easier.

Start, Stop or Move

Residential and small commercial customers can start new service, move service to a new location or cancel service online.

Start

Start service at a new location

What you'll need:

Name, SSN/TIN, Phone, Date Of Birth, and Email Address for the primary account holder

Date to start service

Address where you will start service

Start Service
Move

Transfer your service to another location we serve

What you'll need:

Current utility account number, Phone, SSN/TIN, and Date of Birth

Dates to stop service at the current address and start service at the new address

Address where you will transfer service

Move Service
Stop

Stop your service with us at your location

What you'll need:

Current utility account number, Name, Phone, SSN/TIN, and Date of Birth of primary account holder

Date to stop service

Address where you will stop service and mailing address

Stop Service

Setting up service for a business account?

Visit our Business Support page to learn more.

Additional Resources

Business Support

Resources that help you grow your business.
Energy Efficiency

Save energy and reduce your bills with our tips and programs.
Know your home

Simple safety tips and helpful reminders for your home.
Landlord Services

Maintain service at a rental property.
New construction and renovation

Whether you're converting, adding or removing a service line or an appliance, we can help.
Set a service appointment

Send someone to my home or business to turn off service.

Need help?

What are my rights and responsibilities as a customer?

As our customer, you have certain rights and responsibilities. We believe that understanding your rights and our policies will help us work together. Read our Rights and Responsibilities booklet.

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Which browsers are best to start, stop or move online?

Providing a secure online start, stop, or move experience is important. We recommend using the latest versions of the free browsers linked below:

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How can I manage my account once I've established service?

It is as simple as visiting our website at https://www.columbiagaspa.com to register your account. Once registered, there are many options available to help you manage your account. You will need account number, etc. to register.

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Will my current program enrollments transfer automatically to my new address?

Budget, AutoPay, and Alerts: Please register your account online to manage your enrollment status
Paperless: The self service option will guide you through enrollment at that time. You can also manage your enrollment status online
Payment plan and credit agreements: Yes, your current payment plans will transfer.
Choice: Your participation in our Customer Choice program will end when the service is canceled at this address. If you wish to participate in the Choice program at your new location, you will need to contact your supplier.

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