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Emergency Information

1-888-460-4332

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-888-460-4332 (24/7).


Emergency Contact
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      • Pipeline Replacement Projects
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      • Heating Cost Calculator
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      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Locating Gas Lines
      • Sewer Line Safety
      • Abnormal Operating Conditions
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
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        • Care for Your Appliances
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      • Proper Venting
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Exterior

Explore your home

Knowing your home is the first step to keeping it safe. Learn more about the safety risks in each area of your home – and how to reduce them.

Exterior

You see the outside of your home every day, but are you aware of the potential hazards? Follow these few simple safety tips for your garage, outside of your home, and backyard.

Exterior of gray house with pitched roof and three gables

Illustration of natural gas meter outside of property

Smell gas? Stop. Leave. Call.

If you smell a rotten egg or sulfur-like odor, you could have a gas leak. STOP what you're doing, LEAVE the area immediately and CALL 911 and us. We'll send someone to check on the source of the odor at no cost to you, whether there is a leak or not.

Call 811 before you dig

Call 811 before you dig

Big or small, call 811 before you dig, your local utilities will mark their lines so you can dig safely. It’s free to homeowners. It’s easy. It’s the law.


If you need to repair or replace a natural gas appliance, hire a qualified professional to make sure they're properly connected.

Installing, repairing or replacing appliances

If you need to install, repair or replace an appliance, hire a qualified professional to make sure the work is properly done. Never attempt this yourself!

If you need to repair or replace a natural gas appliance, hire a qualified professional to make sure they're properly connected.

Keep your meter clear

Don’t let leaves and snow build up on or around your natural gas meter. Take time to gently clear the meter of any leaves or snow with a broom, and never hang or place any objects on or around your natural gas meter or piping.

Know your home - encroachment awareness

Avoiding encroachments

Encroachments within pipeline easements can be a safety hazard. It is important that property owners understand the importance of keeping these areas clear. Nothing should be placed within the limits of the easement area.
Safety
  • Natural Gas Safety
    • How to Recognize a Gas Leak
    • Contact 811 Before You Dig
    • Gas Line Responsibilities
    • Encroachment Awareness
    • Automatic Shut-Off Devices
    • Locating Gas Lines
    • Sewer Line Safety
    • Abnormal Operating Conditions
    • Pipeline Integrity Management Plan
    • Advanced Leak Detection
  • Home Safety
    • Appliance Safety
      • Safe Appliance Installation
      • Care for Your Appliances
    • Carbon Monoxide
    • Proper Venting
    • Impostors and Scams
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    • Digger’s Dog House
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    • Winter Weather Safety
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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-888-460-4332 (24/7).