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Emergency Information

1-888-460-4332

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-888-460-4332 (24/7).


Emergency Contact
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Welcome
Manage Your Account
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  • My Account
    • Sign In / Register
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      • Pay My Bill
      • Pay with a Card
      • Bill & Payment History
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      • Autopay
      • Paperless Billing
      • Budget Plan
    • Alerts & Notifications
      • Outage Alerts
      • Billing Alerts
      • Email Subscriptions
    • Manage Account
      • Contact Info
      • Wallet & Payment Methods
      • Add Account
      • Remove Account
      • Account Security
  • Services
    • Start, Stop or Move Service
      • Construction and Renovation
        • Service Application
      • Landlord Services
      • Business Support
      • Set a Service Appointment
    • Alert Center
    • Work in Your Neighborhood
      • Pipeline Replacement Projects
      • Meter Replacement Program
      • Vegetation Management
      • Meter Move Out Program
      • Property Restoration 
    • Convert to Natural Gas
      • Natural Gas Availability Form
      • Heating Cost Calculator
      • Natural Gas Contractors
    • Renewable Energy Programs
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Locating Gas Lines
      • Sewer Line Safety
      • Abnormal Operating Conditions
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
        • Care for Your Appliances
      • Carbon Monoxide
      • Proper Venting
      • Impostors and Scams
      • Find a Contractor
      • Safety Products
      • Digger’s Dog House
    • Weather Safety
      • Flooding Safety
      • Winter Weather Safety
    • Know Your Home
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      • Basement
      • Kitchen
      • Living Room
      • Laundry
      • Bedroom
      • Bathroom
      • Garage
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  • Bills & Payments
    • Pay My Bill
    • Payment Options
      • Find a Payment Location
    • Billing Programs
      • CHOICE®
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    • Financial Support
      • Income-Eligible Assistance Programs
        • Energy Assistance Resource Center
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      • Give the Gift of Energy
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      • Income Eligible Audits and Rebates Program
      • Low Income Usage Reduction Program
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Natural Gas Safety

We care about your safety

Report Gas Leaks

Learn how to detect natural gas and safely respond to the situation.

Learn How to Report

Woman on phone with coffee on staircase
Always call 811 before you dig - it's the law!

Call 811 Before You Dig

Big or small – begin your next home improvement project with a call to 811.

Find Out More

Gas Line Responsibilities

Know our responsibilities and your responsibilities for maintaining natural gas lines.

See Gas Line Responsibilities

Employee looking at natural gas lines in customer home
Kentucky employee wearing three quarter sleeve vest and white hard hat ad green gloves working near meter

Automatic Shut-Off Devices

Automatic shut-off devices are designed to operate like circuit-breakers, so when they sense operating pressure that is too high or too low, they automatically shut off gas flow.

Read More

Locating Gas Lines

GPS technology is used for more than driving directions; it’s helping us improve our records, emergency response and maintenance of our service lines.

Learn More

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Flooded room with gas lines in the water

Sewer Line Safety

Clearing a clogged sewer line may seem to be a simple fix, but it’s important to contact 811 and a professional plumber to ensure the clog is cleared properly and safely.

Get the Tips


Emergency responders at training center

Partnering with first responders to keep you safe

We’re proud to partner with firefighters, police officers and emergency management officials in our communities. We train hundreds of first responders each year on the basics of gas emergencies and how to respond.

Learn more


Are you an emergency responder?

Check Out Our Training Program

Safety
  • Natural Gas Safety
    • How to Recognize a Gas Leak
    • Contact 811 Before You Dig
    • Gas Line Responsibilities
    • Encroachment Awareness
    • Automatic Shut-Off Devices
    • Locating Gas Lines
    • Sewer Line Safety
    • Abnormal Operating Conditions
    • Pipeline Integrity Management Plan
    • Advanced Leak Detection
  • Home Safety
    • Appliance Safety
      • Safe Appliance Installation
      • Care for Your Appliances
    • Carbon Monoxide
    • Proper Venting
    • Impostors and Scams
    • Find a Contractor
    • Safety Products
    • Digger’s Dog House
  • Weather Safety
    • Flooding Safety
    • Winter Weather Safety
  • Know Your Home
    • Exterior
    • Basement
    • Kitchen
    • Living Room
    • Laundry
    • Bedroom
    • Bathroom
    • Garage
    • Office
  • Excavators

Know Your Home Brochure Cover

Safety is Knowing

Learn how to keep your home or business safe.

Download in English
Descargar en Español


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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-888-460-4332 (24/7).