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Emergency Information

1-888-460-4332

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-888-460-4332 (24/7).


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        • Service Application
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    • Convert to Natural Gas
      • Natural Gas Availability Form
      • Heating Cost Calculator
      • Natural Gas Contractors
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      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Locating Gas Lines
      • Sewer Line Safety
      • Abnormal Operating Conditions
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
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Gas Line Responsibilities

Know your gas lines and their locations

Know the responsibilities

We deliver natural gas to your home or business through an underground natural gas line.

Your responsibility

For your safety, have your natural gas lines inspected periodically for leaks and corrosion by a qualified professional. To keep your natural gas appliances operating safely and efficiently, you should schedule inspections on a regular basis. If your qualified professional finds an unsafe condition, it should be repaired immediately and/or natural gas service should be shut off until the repair is made and a safety inspection is completed.


Illustration of gas line responsibilities

Western Pennsylvania

We own and maintain the main natural gas lines up to the property line including the meter. You are responsible for repairing or replacing all customer-owned natural gas lines beyond that point.

Illustration of gas line responsibilities

Central Pennsylvania

In some areas of central Pennsylvania, we own the lines up to the meter and are responsible for repairing or replacing all main and service natural gas lines up to, and including, the meter. You are responsible for repairing and replacing all customer-owned natural gas lines from your meter to your natural gas appliances.


View Transcript

Who’s responsible for your home’s gas lines?

In Western Pennsylvania
From the street to the property line is the responsibility of Columbia Gas.

In Central Pennsylvania
From the street to the natural gas meter is the responsibility of Columbia Gas and everything else is your responsibility.

Take care of your gas lines and have them inspected by a pro regularly.

Columbia Gas, A NiSource Company.


Pipeline rights-of-way

Can I put a shed there?

Pipeline rights-of-way is the area of land over and around a gas pipeline. The rights-of-way can extend up to 25 feet from the center of a gas transmission line. To safely operate, patrol, inspect, maintain and repair our gas transmission lines, we regularly inspect the area to ensure nothing has been built, planted or installed within the rights-of-way area. If you plan to dig or build near the pipeline rights-of-way, call us before moving forward with your plans.

Learn More

More safety tips
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Appliance Safety

Learn how to safely care for your natural gas appliances over time and how to have natural gas appliances safely installed in your home or business.

Get the Tips

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Find a Contractor

Don't DIY. Find a qualified professional to help you maintain your natural gas appliances.

Read More

Always call 811 before you dig - it's the law!

Call 811 Before You Dig

Big or small – begin your next home improvement project with a call to 811.

Find Out More

Safety
  • Natural Gas Safety
    • How to Recognize a Gas Leak
    • Contact 811 Before You Dig
    • Gas Line Responsibilities
    • Encroachment Awareness
    • Automatic Shut-Off Devices
    • Locating Gas Lines
    • Sewer Line Safety
    • Abnormal Operating Conditions
    • Pipeline Integrity Management Plan
    • Advanced Leak Detection
  • Home Safety
    • Appliance Safety
      • Safe Appliance Installation
      • Care for Your Appliances
    • Carbon Monoxide
    • Proper Venting
    • Impostors and Scams
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    • Digger’s Dog House
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    • Winter Weather Safety
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Know Your Home Brochure Cover

Safety is Knowing

Learn how to keep your home or business safe.

Download in English
Descargar en Español


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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-888-460-4332 (24/7).