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Emergency Information

1-888-460-4332

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-888-460-4332 (24/7).


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      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
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      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Locating Gas Lines
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      • Abnormal Operating Conditions
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Budget Plan

Predictable bills with the Budget Plan

Enjoy predictable bills with our free Budget Plan

The Budget Plan program allows you to pay about the same amount each month. Adjustments are based on your usage, weather conditions, rates for service and delivery, and energy costs to reduce the chance of large swings in your monthly payment.

Sign in to enroll today 

Blue bar graph showing how monthly bills change for non-budget plan customers

 

Your bill without Budget Plan

The amount you pay will change dramatically throughout the year as seasons change.

Blue bar graph charts showing the same monthly bills when on a budget plan

 

Your bill with Budget Plan

Your bill will be about the same each month.

 

How does the Budget Plan work?

You can enroll in the Budget Plan program at any time during the year. Your 12-month budget amount is calculated based on your annual usage and rate divided by 12 months, so your bill will be about the same each month. Your account will have an annual balance review every May. Customers are not eligible to enroll in a Budget Plan if there is currently a past due balance on the account.

Your budget amount is calculated based on:

  • Past 12 months of usage at your home or facility
  • Normal seasonal weather conditions
  • Current rates for service and delivery
  • Current and projected cost of energy
  • All Budget Plan accounts are reviewed in January, May (annual balance review), August, and October and adjusted if necessary.

Keeping you on track

To make sure there are no surprises at the end of the Budget year, we’ll review your account during the year and, if needed, we’ll let you know if we adjusted your budget amount up or down so you can avoid a large under or overpayment at the end of 8 or 12 months. You can’t enroll in a Budget Plan program if you have a past due balance on your account.

Budget Plan Columbia Gas

View Transcript

Would you like to know exactly how much your utility bill will be each month?

The Budget Payment Plan is designed to take the guesswork out of budgeting for your utility bill.

It’s easy and helps you manage your monthly expenses.

The Budget Payment Plan evens out seasonal highs and lows by dividing your estimated yearly costs over 12 months.

Your monthly payment is calculated based on your address’ historical energy use, forecasted weather and the expected cost of energy.

We will periodically reevaluate your payment amount to determine if it is in line with your actual usage. If an adjustment is needed it will be made automatically and will appear on your next bill statement.

For example: Unusual weather temperatures may cause your usage to be higher or lower than calculated.

Your bill will show the difference between what you paid and the actual cost of the energy usage you used throughout the year.

Although your usage fluctuates throughout the year, your budget payment amount will stay about the same.

For more information or to sign up, check out our website or give us a call.

 

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-888-460-4332 (24/7).