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Emergency Information

1-888-460-4332

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-888-460-4332 (24/7).


Emergency Contact
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Welcome
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    • Start, Stop or Move Service
      • Construction and Renovation
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      • Pipeline Replacement Projects
      • Meter Replacement Program
      • Vegetation Management
      • Meter Move Out Program
      • Property Restoration 
    • Convert to Natural Gas
      • Natural Gas Availability Form
      • Heating Cost Calculator
      • Natural Gas Contractors
    • Renewable Energy Programs
  • Safety
    • Natural Gas Safety
      • How to Recognize a Gas Leak
      • Contact 811 Before You Dig
      • Gas Line Responsibilities
      • Encroachment Awareness
      • Automatic Shut-Off Devices
      • Locating Gas Lines
      • Sewer Line Safety
      • Abnormal Operating Conditions
      • Pipeline Integrity Management Plan
      • Advanced Leak Detection
    • Home Safety
      • Appliance Safety
        • Safe Appliance Installation
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      • Proper Venting
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Payment Plan

Make a payment arrangement

Available payment plans

We know there are times when it may be difficult for you to pay your bill. We offer a variety of payment options to help you get back on track. Check out your options below to learn more.

Residential Programs

To explore other payment arrangements that may be available to you, or if you have received a termination notice, please contact our customer care team at 1-888-460-4332 to discuss your options.

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Budget Plus Plan

The Budget Plus Plan allows you to pay about the same amount each month. It takes your Standard Budget Plan, plus your past due balance and divides it by the length of the program. Your standard Budget Plan is calculated based on usage, weather and projected costs.

Call 1-888-460-4332 today to enroll.

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Customer Assistance Program

This program offers affordable payment plans for income eligible customers. CAP can help with long-term solutions to chronic bill payment challenges. To get started, call us at 1-800-537-7431 or apply online at hardshiptools.org/MyApp.

Commercial Programs

If you need to make a payment arrangement or have received a termination notice, please call our office at 1-888-460-4332 to discuss your options.

Need help finding another plan?

There may be other personalized options available. Contact our customer care team at 1-888-460-4332 to learn more.
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Get on our Budget Plan

This program allows you to pay about the same amount each month, and we calculate that number based on usage, weather and projected costs.

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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-888-460-4332 (24/7).