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Emergency Information

1-888-460-4332

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-888-460-4332 (24/7).


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Living Room

Explore your home

Knowing your home is the first step to keeping it safe. Learn more about the safety risks in each area of your home – and how to reduce them.

Living Room

Relax in the comfort of knowing your living room is both safe and cozy for you and your family. Follow these few simple tips keep your living room safe.

Living room with light blue walls and fireplace

Smell gas? Stop. Leave. Call.

Smell gas? Stop. Leave. Call.

If you smell a rotten egg or sulfur-like odor, you could have a gas leak. STOP what you're doing, LEAVE the area immediately and CALL 911 and us. We'll send someone to check on the source of the odor at no cost to you, whether there is a leak or not.

Living room with light blue walls and fireplace

Installing, repairing or replacing appliances

If you need to install, repair or replace an appliance, hire a qualified professional to make sure the work is properly done. Never attempt this yourself!


Be alert for carbon monoxide

Be alert for carbon monoxide

Regularly test your carbon monoxide detectors and replace the batteries and/or detectors as needed. Ensure your home has properly installed CO detectors on every level of your property and in every room where someone sleeps.

Properly store flammable materials away from natural gas and heat-producing appliances

Properly store flammable materials

Never use or store highly flammable materials in the same room as any natural gas or heat-producing appliances, including gasoline, spray paints, solvents, insecticides, varnish, cleaning products and pressurized containers.


Have a qualified professional inspect natural gas appliances for proper venting to avoid carbon monoxide exposure.

Check gas appliance venting

Have a qualified professional inspect natural gas appliances for proper venting to avoid carbon monoxide exposure. They can verify things are in good working condition.

Installing a programmable thermostat can save energy

Advantages of a programmable thermostat

Installing a programmable thermostat can save energy while you are away from home or sleeping and can bring your home back to a comfortable temperature when you are ready.


Orange and yellow flame dancing in fireplace

Your fireplace needs care

Follow the manufacturer's recommendations for maintenance.

living room red tag

Red Tags, What do they mean?

Red Tags are used to identify and communicate information about an unsafe condition that needs to be corrected as soon as possible. They are placed on natural gas appliances or internal gas piping by our service technicians.

Know Your Home - Methane Living Room

Be alert for natural gas leaks

In-home methane detectors can provide an additional warning of a natural gas leak. They are available at most home improvement stores. For best results, methane detectors should be installed within 3-10 feet of natural gas equipment. Additionally, if gas piping enters your home below grade, a detector should be installed near the entry point. 
Safety
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    • Advanced Leak Detection
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Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-888-460-4332 (24/7).