Report Gas Leaks
Learn how to detect natural gas and safely respond to the situation.
If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-888-460-4332 (24/7).
We take a number of steps to help ensure safe, reliable natural gas service to your home or business:
We also want you to know about automatic shut-off devices, which are an additional safety measure that are installed at certain points throughout our natural gas systems. Automatic shut-off devices are designed to operate like circuit-breakers, so when they sense operating pressure that is too high or too low, they automatically shut off gas flow.
We are continuously working to modernize our natural gas system and provide additional layers of protection. Here’s a quick look at the different locations where these safety devices may be installed:
As we work with our contractor partners across Pennsylvania to install additional automatic shut-off devices, you can expect:
Learn how to detect natural gas and safely respond to the situation.
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Excess Flow Valves (EFVs) are a type of automatic shut-off device, which are an additional safety measure that may be installed on certain underground service lines running between the natural gas main (typically located in or near the street, alley or easement) and your gas meter.
If your natural gas service line was installed on or after January 1, 1995, it’s likely that you already have an EFV in place. To confirm that you have an EFV on your service line, please call us at 1-888-460-4332.
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Many service lines are eligible for an EFV, but here are some conditions under which we would not install an EFV:
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Although EFVs are not necessary for the normal, safe operation of a gas service line, customers may have one installed on an eligible service line at their own expense. The usual cost of installing an EFV is approximately $1,610, taking into account work time, materials, excavation and any necessary site restoration activities. If you contact us at 1-888-460-4332, we can assist you in determining if your service line is eligible for installing an EFV and what the costs could be. If you decide to proceed with installation of an EFV and meet the eligibility guidelines below, we will work with you to provide it at a mutually agreeable date.
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No. Once installed, the cost to maintain and replace an EFV is the responsibility of Columbia Gas.
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This notice is being provided pursuant to a federal rule. If you are interested in learning more, please call us at 1-888-460-4332.
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EFVs are designed to automatically restrict the flow of natural gas if a service line is damaged or broken. Although not necessary for the normal, safe operation of a service line, a potential safety benefit is that EFVs automatically minimize or shut off gas flow if a service line is damaged or broken.
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As part of our regular system maintenance and upgrade programs, Columbia Gas of Pennsylvania has been installing EFVs on all eligible new and replacement service lines since 1995. Through our ongoing system enhancement programs, over time, we plan to install EFVs on all eligible service lines.
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Learn how to keep your home or business safe.
Have an emergency?
If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-888-460-4332 (24/7).