Operator qualifications

We follow strict operator qualifications. Gas service will be (re)established only if the Columbia Gas technician can validate the plumber performing the work on DOT jurisdictional facilities is a qualified operator and the plumbing company participates in an approved drug and alcohol plan.

This information will help ensure you can perform work on jurisdictional facilities.

Plumber qualifications

Plumber's Guide and Approved Materials Manual

The Plumber's Guide is for installation of customer-owned service lines and meter settings. It may not include all applicable codes, regulations, policies and procedures or revisions.

The Approved Materials Manual is the listing of approved materials for customer service lines. It supplements The Plumbers' Guide.

Plumber's Federal Requirements

Individuals who install, replace or repair service lines and meter settings are required to be qualified in accordance with Title 49 Code of Federal Regulations. Department of Transportation Part 192, Subpart N. Operator Qualifications is a federally mandated Department of Transportation's Office of Pipeline Safety.

  • According to Federal Requirements, only workers with these qualifications are permitted to work on these facilities, even though owned by the customer.
  • The gas service cannot be re-established without written documentation of these qualifications from the plumber/contractor.
  • The written documentation is a card indicating the compliance with DOT Operator Qualifications and Drug Alcohol requirements is to be left at the meter set by the plumber/contractor upon repair completion.
  • As with any purchasing decision, consumer awareness including validating references, insurance, licensing, bonding requirements, etc., should be considered before the start of any repair work.

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-888-460-4332.