Does your home already have a gas meter?

If your home already has a Columbia Gas meter installed, it's easy to start, stop or move natural gas service with us. Follow the steps below to complete the process.

Start, stop or move your service

Call us at 1-888-460-4332. We're available to help you Monday through Friday from 7 a.m. to 7 p.m., and Saturday from 8 a.m. to 12 p.m.

Customer on phone with coffee

Are you renovating your home?

Whether you're converting to natural gas, adding a new appliance, removing an appliance or need to remove your gas lines, we can help.

Add New Gas Line

Want to convert or add natural gas to your existing home? You can add gas service to your current home to get the savings and comfort of natural gas for years to come. In general, if your neighbors use natural gas, our service is likely available in your neighborhood.

Plus, we want to help you save on your conversion to natural gas. Qualifying customers could receive up to $1,000 in a piping reimbursement for internal residential gas piping, an extension of up to 150 feet of main line for free, and an extension of up to 150 feet of service line for free.

Convert to Gas

Add New Appliance

If you want to add new gas equipment or appliances to your home that already has our gas service, we can make sure you have enough gas pressure to support your improvements. Get started with a quick phone call to us at 1-800-440-6111. Be prepared to discuss your current equipment, as well as the new appliances that you'd like to add to your home.

Move Gas Line

There are a variety of reasons you could need to move a gas line, including adding on to your home or adding an additional building that would be over the line. If you need to relocate a gas line for any reason, please call us at 1-888-460-4332 to begin the process.

Remove Gas Line

It's not safe to demolish a building until you're sure the gas service is completely disconnected. If you don't, you could be liable for damages. If you're not sure if the gas service has been disconnected, it's always best to call us and we can check for you. Here's how to ensure we're out of your way for your demolition:

  • Call us at 1-888-460-4332 at least 30 days in advance to make an abandonment request.
  • Also, be sure to call 811 to have all underground utilities located before demolition or any excavation.

Are you building a new home?

Ensure natural gas is available for your home and experience the savings for years to come. Let us know as soon as possible that you're building a new home and we'll talk you through the process. Start the process by calling us at 1-800-440-6111.

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-888-460-4332.