Our Talent

Scott Zorn

Street Service

“Natural gas service technicians have many roles and responsibilities in the field, and we often have the most face-to-face interaction with our customers. At the new training center, I will have the opportunity to practice proper pipeline installation, but more importantly, I will have a resource for additional information.

When I am checking for leaks or unsafe conditions in a customer’s home, sometimes I will get questions about their bill or alternative payment options. At the new training center, I will have the opportunity to practice real-life customer scenarios and interactions. It’s going to improve my customer service skills and I will be better prepared.”