How to Spot an Imposter

Utility customers throughout the country are targeted by impostor utility scams every day. Scammers can use phone, in-person and online tactics to target customers.

It can happen at any time of the day or year and even during or just after an emergency or utility outage.

Utility impostors play off of your trust and pose a risk to all individuals.

In a case study of homeowners, 86% of occupants allowed a utility impostor into their home because they said they were from a utility and “looked the part.”

Being aware can help protect you, your family and your neighbors.

Here are some tips to help keep you safe:

  • Know the names of the utility companies that serve your property.
  • Keep all doors locked, including the storm door.
  • Look/ask for their ID. Our employees and contractors visibly wear company issued photo identification. Make sure the picture matches the person you are speaking with.
  • Look for the company logo on clothing and vehicles. Check to see if there is a company branded vehicle nearby.

If you feel unsure or uncomfortable, ask for their name and employee number and call the company.

It is important that customers call their utilities directly to check on the status of their accounts if they are ever unsure about the authenticity of a caller or the identity of a service worker, or if they suspect any fraudulent activity.

If you are unsure of a person claiming to be a representative from Columbia Gas or if you are not sure about a phone call, email, program, offer or person claiming to be affiliated with Columbia Gas, please call us first at 1-888-460-4332. This company emergency phone number can also be found on our website by looking on your utility bill.

For more natural gas safety information to help keep you and your family safe, visit the Stay Safe section of our website, which also include these valuable topics: Keeping you safe and Digging and line safety.


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Customers, Safety

Have an emergency?

If you smell gas, think you have a gas leak, have carbon monoxide symptoms or have some other emergency situation, go outside and call 911 and then call us at 1-888-460-4332.