Our customers deserve safe and reliable delivery of natural gas service to their homes, and we apologize to our customers and individuals impacted by the incident on July 31 on Park Lane. As a result of this incident, we have suspended all non-emergency work in North Franklin Township.
As part of Columbia Gas’ commitment to help our customers recover, we have engaged a contractor, SERVPRO, along with support from NPL, to clear all debris from the site of the explosion and from the properties of any other individuals that may have been affected. Clean-up work will begin on August 2 and will be done at no cost to those affected.
In addition, in areas where Columbia Gas has suspended work on pipeline replacement and modernization projects, crews will be restoring customers’ properties to the same condition they were prior to the start of our projects.
You may see these workers on or near your property in the coming days performing this work. If you have concerns, please call us at 1-888-460-4332.
If your service is still off, call us immediately at 1-888-460-4332 and we will dispatch a technician. Please make sure that an adult (18 or older) is present to allow our employees to restore service. All Columbia Gas employees and contractors wear a company-issued ID badge with their photo on it.
As always, if you smell gas please evacuate immediately and call 911 and Columbia Gas at 1-888-460-4332.
We have established a claims hotline for affected customers. If you are an affected customer who needs claims assistance, please call 1-800-445-5846.
We thank you for your patience and understanding as we work through this effort.