Frequently Asked Questions
Do I have to pay for this work?
Customers will not be directly billed for the work associated with this project.
Will you close my road?
Traffic impact will vary based on specific infrastructure-upgrade projects. Temporary road closures may be required for short periods of time in the construction area to ensure the safety of residents and work crews. Detours will be provided, if necessary.
Will I have access to my home?
Yes, property owners will be able to maintain access to their homes.
When will Columbia Gas repair my property?
Due to weather and seasonal conditions beyond our control, full restoration of some properties may take time to complete. We will completely restore the area to its original or better condition, in accordance with local government standards, as soon as possible. If you have specific questions regarding your property, you may have a Columbia Gas representative contact you directly by calling 1-888-460-4332.
Will I lose gas service?
Gas service will be temporarily disconnected to ensure the safety of work crews and customers as lines are replaced. Crews will make every attempt to notify customers in advance of any service interruptions, and minimize the length of those interruptions.
Will any other utilities be temporarily disconnected in relation to this project?
Columbia Gas will only replace gas service lines, and does not intend to disturb any other utility or service connected to your home.
When will crews be working (times and days)?
Working hours will vary for specific projects; however typical working hours are Monday through Friday from 7 a.m. to 7 p.m.
What if I smell natural gas after the crew has moved my gas meter and service line?
If you smell natural gas in or around your home, leave immediately. Do not touch anything, do not turn on or off any lights, do not grab a jacket. Once you are outside or in a trusted neighbor's home, please call 911 or Columbia Gas at 1-888-460-4332. If a Columbia Gas crew is in the area, notify them immediately.
Will Columbia Gas require access to my home during the project?
An employee or contractor may need to enter some homes to access meters or to relight appliances. It is perfectly acceptable to request identification. Technicians are trained to make certain that identification is visible and, when possible, to park vehicles in plain view.
How do I know the worker at my door is actually from Columbia Gas?
All Columbia Gas employees carry proper identification, wear the standard Columbia Gas uniform and should drive a Columbia Gas vehicle. If you are in doubt that a person at your door is a Columbia Gas employee, contact your local police department.