Billing & Payment Options

Billing & Payment Options banner

Customer Assistance Program (CAP)

The CAP program offers affordable payment plans for customers with low income and long-term bill payment problems. If you are a residential-heat customer and need to have a more permanent solution to your chronic bill payment problem, then you may find CAP to be a valuable program. To learn more about CAP call our Universal Services department at 1-800-537-7431.

There are strict income guidelines that define a customer's eligibility to participate. Your income must be at or below 150% of poverty level.

Heating Season 2016-2017 Income Guidelines (150 Percent of Poverty)

Household Size
Monthly Income
Annual Income
 1  $1,508  $18,090
 2  $2,030  $24,360
 3  $2,553  $30,630
 4  $3,075  $36,900
 5  $3,598  $43,170
 6  $4,120  $49,440
 7  $4,643  $55,710
 8  $5,165  $61,980

For households with more than eight members, add $522 per month, or $6,270 per year for each additional person.