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Customer Assistance Program (CAP)

The CAP program offers affordable payment plans for customers with low income and long-term bill payment problems. If you are a residential-heat customer and need to have a more permanent solution to your chronic bill payment problem, then you may find CAP to be a valuable program. To learn more about CAP call our Universal Services department at 1-800-537-7431.

There are strict income guidelines that define a customer's eligibility to participate. Your income must be at or below 150% of poverty level.

Heating Season 2017-2018 Income Guidelines (150 Percent of Poverty)

Household Size
Monthly Income
Annual Income
 1  $1,518  $18,210
 2  $2,058  $24,690
 3  $2,598  $31,170
 4  $3,138  $37,650
 5  $3,678  $44,130
 6  $4,218  $50,610
 7  $4,758  $57,090
 8  $5,298  $63,570

For households with more than eight members, add $540 per month, or $6,480 per year for each additional person.