Customer Assistance Referral and Evaluation Services (CARES)
The CARES program offers personalized assistance to customers having difficulty paying their gas bill. We know that life can sometimes surprise people with the unexpected. That's why we offer a helping hand during temporary hardships. Our Universal Services representatives are trained to be helpful in situations requiring sensitivity and resourcefulness, and have the ability to assist customers through short-term financial problems. Basic budget counseling, customized payment plans, and linkage to energy grant programs/community resources form the supportive framework of the CARES program. To learn more about CARES call our Universal Services department at 1-800-537-7431.