Contact Us

Contact Us

Phone or Mail

By Phone

If you smell gas, or have some other emergency situation, go outside and call our emergency number: 1-888-460-4332. Select option 2 from the automated menu for carbon monoxide or gas emergencies, or call 911. We respond to gas leaks, odor of gas or carbon monoxide symptoms 24 hours day, seven days a week.

Read more about your role in natural gas safety and damage prevention.

General Account and Service

Self-service functions are available 24/7 by using our DirectLink automated phone system. To speak with a Customer Service Representative, call 1-888-460-4332 and select option 2 from the automated menu for carbon monoxide or gas emergencies Monday through Friday, 7:00 a.m. to 5:00 p.m.

New Business Services (Establishing new service)

To request service, call in a meter reading or ask questions about your account, call during normal business hours, Monday through Friday, 8:00 a.m. to 4:30 p.m. For emergency service, you can reach us at 1-800-440-6111 24 hours a day, seven days a week.

Energy Theft Hotline

If you suspect energy theft, call us at 1-866-515-9864 – all calls are confidential.

TDD/TTY number

TDD/TTY 711 (national relay)

By Mail

Payments should be sent to:
Columbia Gas of Pennsylvania
P.O. Box 742510
Cincinnati, OH 45274-2510

Customer service questions, legal notices and other general business correspondence may be sent to:
Columbia Gas of Pennsylvania
121 Champion Way
Suite 100
Canonsburg, PA 15317