Columbia Gas of Pennsylvania Urges Customers to Check Employee IDs Before Admitting to Home
3/12/2010 12:59:43 PM
March 12, 2010
Company Photo Identification Carried by all Columbia Employees and Contractors
CANONSBURG, PA – Columbia Gas of Pennsylvania wants to alert customers to verify the credentials of anyone who may visit their home stating they are a Columbia Gas employee.
There are occasions in which Columbia Gas employees may need to enter a customer's home. These instances are almost always requested by the customer or arranged by the company in advance. It is perfectly acceptable and expected for customers to request photo identification or to call the company to verify. Columbia Gas also offers the following suggestions:
• It is normal and acceptable to ask for photo identification before allowing anyone into your home. All Columbia Gas employees and contractors carry identification cards with their name, photograph and identification number.
• If you are not sure about an employee’s identification call Columbia Gas at 1-888-460-4332. The Customer Call Center is open 24-hours-a-day, 7-days-a-week.
• Most Columbia Gas employees drive clearly marked vehicles that are easy to identify.
• Do not allow entry into your home to people who claim to offer a Columbia Gas refund or program enrollment. All account transactions are handled and verified over the phone and through the mail.
• Report suspicious activity to the police.
Columbia Gas employees and contractors are trained to ensure that company identification is visible to all customers, when possible to park company vehicles in plain view of the customer, and to remain patient if customers are initially suspicious.
If someone approaches your home, Columbia Gas reminds customers to request proper identification that all employees and company contractors carry at all times.
Contact: Mike Marcus
724-416-6333
MMarcus@NiSource.com
About Columbia Gas of Pennsylvania
Columbia Gas of Pennsylvania, with local headquarters in Canonsburg, Pa. (Washington County), serves approximately 413,000 customers in 26 counties. It is one of the 10 energy distribution companies of NiSource Inc. (NYSE: NI). NiSource distribution companies serve 3.8 million natural gas and electric customers primarily in nine states. Visit Columbia Gas of Pennsylvania online at www.ColumbiaGasPa.com.
Headline News